Q: I rented a car from Avis for one day and was unfortunately rear-ended by another car. It was the other driver’s fault. Avis charged my credit card for 29 days of rental for loss of use. My ...

A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise. By ...

"On Your Side" is a new Consumer Reports feature that coaches real consumers on how to solve their real problems. Our first case involves Colette G., from Bend, Oregon, who was improperly charged ...