Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases.

A Buzzfeed investigation is questioning the number of sexual assault complaints in the Uber customer service database.

Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

The “Minimum Requirements” section described the functionality the agency expected to be part of the “customer service database call tracking system.” Here are some of the items from the ...

The seller of the Verizon Enterprise data offers the database in multiple formats, including the database platform MongoDB, so it seems likely that the attackers somehow forced the MongoDB system ...

NEW YORK, August 14, 2025--Alchelyst, a leading full-service fund administrator for alternative asset managers, and Lyra Client Solutions ("Lyra"), a technology-enabled client servicing ...

Uber has had five claims of rape and "less than 170" cases of sexual assault reported to its customer-service database between December 2012 and August 2015.

Using ratios of client fees and of nonaudit fees divided by the audit firm's U.S. revenues or a surrogate for the audit-practice-office revenues as measures of client importance, we investigate their ...

The minor in client development and customer service develops skills for building and maintaining successful client relationships while familiarizing you with customer service theory. This minor ...