Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. As customer expectations for outstanding service and experiences continue to ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

The AI-powered software applications known as sentiment analysis tools, designed to analyze and interpret the emotions, opinions, and attitudes of consumers, can give businesses a leg up in lead ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

A group of customer experience (CX) leaders are seeing several trends in how companies are deploying artificial intelligence (AI) in their voice of the customer (VoC) practices: for direct, indirect ...

The economist and philosopher Adam Smith described the evolution of human civilization as comprising four stages: hunting, shepherding, agriculture and commerce. Each stage represented a leap in how ...

AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Can ChatGPT reliably perform call center ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...