For most founders and investors, pivots have a bad connotation. After all, pivoting means that what you were planning and doing up to that point didn’t work. While this is true, pivoting is the norm ...

Since its formation in 1992, the English Premier League quickly established itself among the most competitive and high-profile football leagues worldwide. There have been 50 clubs, and there has been ...

In today’s fast-paced world, teams are the backbone of any organization. Whether solving complex problems or driving innovation, a team’s success often boils down to one key factor: leadership. But ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...

A great organization requires a great team, which is not defined by its collective skill set, cumulative experience, or education. A great team just feels different. An obligatory sports analogy ...

Which NFL franchises are the most successful? What about the worst? There are fans from many franchises who believe they wear the crown and other, long-suffering fans who think no one could possibly ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...