However, customers aren’t as pleased with McDonald’s drive-thrus, which had the lowest customer satisfaction rate of 86 ...

If you plan on hitting the drive-thru at Wendy's this year, there's a chance an ordering assistant named FreshAI may take the order. In a Feb. 13 earnings call, CEO Kirk Tanner revealed Wendy's would ...

Next time you order a Crunchwrap and a Baja-Blast in the drive-thru, an AI might be taking your order. Yum! Brands Inc. announced Wednesday they will expand their use of Voice AI technology across ...

Amy McCarthy is a former reporter at Eater, focusing on pop culture, policy and labor, and only the weirdest online trends. When you pull up to the speaker box in the drive-thru at chains like Wendy’s ...