Moderators can be an afterthought in the planning of an event. But even an hour or two to go through your expectations, talk over the ground rules, and do some roleplaying for likely scenarios can pay ...

Focus groups consist of around six to 12 people from your company's target customer market. The purpose in holding a focus group meeting is to gather direct, personal insights from customers with ...

Reddit is launching the “Mod Helper Program” to reward moderators who offer helpful advice to other moderators, along with an updated moderator help center. The Mod Helper Program is a tiered system ...

It sometimes seems as though we are drowning in media sources—and yet how much of the information we take in actually informs our thinking or opens us up to new ideas? How much of it challenges our ...

Facebook has long faced criticism over its treatment of thousands of contracted content moderators. A moderator who recently quit reportedly shared a note internally condemning Facebook over these ...