Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

You probably know a technical person, someone who speaks in acronyms that you don't understand and who's always the first on the block to own the latest high-tech gadgets. But now that many consumer ...

Peter Kim is CEO of Qualte (www.qualte.com), a Los Angeles-based provider of web-based customer service. I spoke with him to get an idea of how people are making their businesses work, despite the ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

With online banking and investment trading growing apace, the financial community is taking steps to ensure that customers don’t get lost in cyberspace. At Crestar Bank, when the volume of customers’ ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

San Jose, CA – March 5, 2001 – Synchronicity, Inc. today announced that inSilicon Corp. is incorporating Synchronicity's IP Gear into their web-based customer collaboration system to deliver and ...