Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

Two years ago, premium bodywear brand Wolford was on the verge of upgrading its e-commerce site. But with consumer behavior changing rapidly in the midst of the pandemic, its newly arrived Global ...

Analyst Insight: Consumer shopping habits have changed over the past few years, thanks to the pandemic and the rise of e-commerce purchases. A recent Forrester Research report focuses on consumer ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

TROY, Mich.--(BUSINESS WIRE)--Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, announced that it has successfully implemented its digital banking platform at ...

Born into a fully digital world, Generation Z is emerging as a key demographic in the automotive market. While their car-buying journey starts online with configurators, virtual test drives and ...

CarMax’s omni-channel experience, which lets consumers buy used cars online, in-store or a blend of both, is now nationwide. The largest retailer of used cars in the U.S. said Thursday it has finished ...