Within the mobile help desk app, you can view a real-time list of the tickets assigned to you in order to more easily stay on top of all relevant customer requests.

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool."We were simply ...

SunTrust Banks anticipates a two-year ROI from a help desk application that's designed to allow employees to reset their own passwords over the Internet.

The app allows help desk staff members using OTRS--an open-source platform for help desk and IT service management--to access their server from an iPhone, iPod Touch or iPad in addition to the ...

While the ARM64 Windows version of Microsoft’s Remote Desktop app is new, the company also offers Android, iOS, and Mac clients.

What started as a help desk reporting project for UCSF Benioff Children’s Hospital has blossomed into creating software for HR, finance, equipment tracking and more.