Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Miles Morgan Travel, Althams Travel and Hays Travel are among travel agencies that have welcomed research by Which?

Amazon doesn't want other brands' AI agents on its site. But Amazon's AI agents are trawling the internet to sell products it ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

The NAR REALTOR Benefits® Customer Experience Award celebrates RentRedi’s impact on real estate agents who advise rental ...

AI Agent brings trusted, unified customer data and AI together so marketers can activate insights without relying on engineering teams SEATTLE--(BUSINESS WIRE)--Amperity, the leading AI-powered ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...