As hospitality expands, the strongest brands will create connected worlds that run on loyalty and emotion, rather than solely ...

In search of something luxurious at Christmas, Katie Mather finds fluffy dumplings, local wines and Michelin stars in Italy’s mountains ...

Servers who work in cities that are popular travel destinations are often prepared to adjust their approach when they ...

Pappas Bros. Steakhouse stands as a shining example of how family tradition, dedication to quality, and genuine hospitality ...

AI-powered food waste tracking systems, such as Winnow's, have helped major hotel chains significantly reduce food waste and ...

Around the world, breakfast is emerging as the moment when a luxury hotel’s ambition—and its core values—become most visible.

Eating out on a holiday isn't the same as every other day of the year. Industry experts explain.

Juan Ávalos Méndez was three days into a 12-day trip to Amsterdam when, on Monday, he woke to find a letter had been slipped under his door: The hotel was closing and he needed to check out by 11 a.m.

Sonder, a short-term rental and boutique hotel company that had a licensing deal with Marriott, abruptly went out of business, stranding guests worldwide. By Claire Fahy Juan Ávalos Méndez was three ...

SuitePad launches SuitePad AI, the voice- and chat-powered in-room assistant that personalizes guest service, boosts efficiency, and reduces staff workload. We built a system that understands the ...

While some items, like medical equipment, need to be packaged in plastic for health and safety reasons, a lot of the plastic packaging that we see every day is unnecessary or excessive. This is ...