“Friendliness” had a big impact on overall satisfaction, reaching 97% when the customer deemed the interaction to be “friendly” and also impacted order accuracy (89% vs. 70%), as well as increased ...

More than 6 decades of barbecue, burgers and building community is coming to an end in West Charlotte with the restaurant’s ...

KFC launched Chicken Littles in 1987, bringing tiny chicken sandwiches to Minnesota locations for the first time. These ...

From coffee to prescription drugs, Americans love making a purchase from the comfort of their vehicle – but when it comes to ...

After high-profile AI fails, Sodaclick promises accurate, fast, and privacy-compliant voice ordering for busy drive-thrus ...

Discover forgotten Tennessee fast-food sandwiches from the 1980s that vanished from menus but still live on in locals’ ...

When it comes to fast food, some drive-thrus are faster than others. A new report has crowned the king of speed. The report ...

You might be surprised to learn that a baked potato is on the menu at a fast food restaurant, but it’s true. Wendy’s Baked ...

Taco Bell emerged as the fastest, with an average wait of four minutes and 16 seconds, while Chick-fil-A, despite being the slowest at seven minutes and six seconds, tied with Dutch Bros for highest ...

Columnist Harry Paidas sees the growing number of chicken restaurants in Alliance as a good thing, even as he bemoans the ...

Fast-food drive-thrus are getting faster and wis. A new national study shows that AI-powered ordering are improving service times.

Fast-food drive-thrus average five minutes and 35 seconds with 87% accuracy, and a study reveals friendliness and order ...