Most healthcare call centers still evaluate agent performance using narrow, speed-focused metrics, despite industry data ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

Feb. 12 (UPI) --Both Democrats and Republicans have called out the Department of Justice for tracking their searches in the Jeffrey Epstein files database. A day after U.S. Attorney General Pam Bondi ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

Analysts say Intel’s success will hinge less on hardware and more on overcoming entrenched software lock-in and buyer inertia. Intel is making a new push into GPUs, this time with a focus on data ...

Rocket Software, a global technology leader in modernization software, announced it is entering into a definitive agreement to acquire the Vertica analytics database from OpenText. Vertica is an ...

SoftBank plans to deploy “Infrinia AI Cloud OS” initially within its own GPU cloud services. Furthermore, the Infrinia Team aims to expand deployment to overseas data centers and cloud environments ...

With its advance toward continuous transformation, the Army is refocusing its force structure to prioritize a modernized weapon portfolio necessary for large-scale combat operations. The Army’s ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

The open-source tool tracks power, temperature, airflow and interconnect health across thousands of GPUs, helping operators spot issues early and prevent throttling. Nvidia has released new ...