“When your staff treat the job like a favour… and you’re left holding the bag.” Jobs booked. Clients waiting. Phone rings — “I’m not coming in today, bro.” Then silence. No answers. No accountability. And you’re stuck either chasing them or doing the bloody work yourself. If you’re constantly picking up the slack, burning out, and wondering how the hell you’re meant to grow like this… You're not alone — and you're not the problem. You’re just missing the systems, the culture, and the hiring proc